Jumeirah Burj Al Arab Dubai

Room was good , Breakfast was good

Every thing was good except the breakfast I had much better in other hotels. Also they are way too strict with the checking late request policy I asked for just an hour and they refused

decoration is nice

This has been the most incredible experience we’ve ever had. We enjoyed every single second. As seasoned world travellers, we’ve stayed in countless hotels around the globe — but absolutely nothing compares to the level of luxury, service, and attention to detail we experienced here. A very special thank you to our butler, Ashraf, who went above and beyond to make our stay truly unforgettable. From the personal bouquet of roses for our wedding night to the beautifully decorated room – every touch was deeply thoughtful and heartfelt. The entire team was constantly present, supportive, and ready with the perfect advice or assistance whenever we needed anything. You’re not just staying at a hotel — you’re entering a dream. Tip: If you can, book more than one night. One night is simply too short for this kind of once-in-a-lifetime experience — trust us, you won’t want to leave. Thank you so much for everything — we’ll definitely be back!

Burj Al Arab – Service: The service is impeccable. From the very moment I entered, I was warmly welcomed by a tall gentleman who seemed to read every wish directly from my face. Every member of the service team did their absolute best to make our holiday as beautiful and effortless as possible. Especially the private butlers – their training is clearly excellent and it shows in every interaction. The room was good, though not what I would call “very good.” There are areas that definitely show signs of wear and would benefit from renovation. Our whirlpool, unfortunately, worked only at 50% capacity. We had to fiddle with it for a while before it finally started, which is quite disappointing in a hotel of this caliber. The decor and furnishings in some places felt a bit dated and worn. One of my biggest concerns, however, is the Infinity Pool. The concept and design are fantastic – truly breathtaking. But during our stay, a young man injured his foot quite badly. He was bleeding heavily, and the cause turned out to be several sharp edges around the pool. Even my young daughter got hurt, though thankfully it was minor. Still, we discovered multiple dangerously sharp spots. I sincerely hope the management hears this and takes immediate action. This issue must be addressed as a priority. Also, our personal butler service did not work as advertised. While there seemed to be someone on the floor, we often couldn’t find them. Maybe we should have called by phone, but the promise was 24/7 availability – and that wasn’t our experience. On the positive side, the spa area is simply spectacular – located on the 18th floor, beautifully separated into male and female areas. We chose the mixed area and truly enjoyed the pool and whirlpool. Just wonderful! Breakfast on the terrace was delightful – the view, the setting, the atmosphere. Though again, the furniture could use some upgrading, as it felt somewhat worn.